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Executive Essentials1
Customer Relationship Management
The best CRM solutions today are those which combine the best technology with the best human talent !!

This application will bring this approach into practice and educate the learner on how companies manage their relationships with customers.

Each course is an interactive learning environment, packed with exercises, case studies and challenging questions. It also incorporates a detailed self-assessment test. Train2Success' courses will rapidly equip you with the practical skills needed to get ahead in today's fast moving business world.


Chapters discussed are :
  • The integration carried out by automated functions like marketing, sales, service and e-commerce.
  • Key features to develop an effective customer relationship program.
  • Technology driven setups for efficient customer relationship program.
  • Role of top management developing the scope and extent of customer relationship program.
  • Role-play of the implementation team.


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