Our Courses

Business Skills
Customer Service
Customer Service is defined as an ability of an organization to constantly and consistently exceed the customer expectations !!

The aim of this program is to provide simple practical training on how best to handle customers.

Each course is an interactive learning environment, packed with exercises, case studies and challenging questions. It also incorporates a detailed self-assessment test. This course will rapidly equip you with the practical skills needed to get ahead in today's fast moving business world.


Chapters discussed are :
  • Why customer is king and how?
  • Value of money for customers.
  • Customer identification, Needs, Service and Satisfaction.
  • Customer Service readiness assessment tool.
  • Customer delight and handling dissatisfied customers.


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